1. MEASURING DIFFERENTLY
Most measurements in long-term care focus on safety, the time needed, and the effects of treatments on a patient’s health. The way that patients and their caregivers experience the care provided and the relationship with the healthcare professional is often neglected despite this being crucial for the quality of this care. By measuring quality from the patient’s point of view we can better adjust the care based on actual needs and expectations. And if we can then make the results of the accountability of the quality of healthcare available to municipalities or health insurers, we can avoid unnecessary registration and save valuable time.
WHAT ARE WE GOING TO DO?
We are going to record the experiences of patients in different innovative ways. We will then try to get insight into the relationship between clients and healthcare professionals. Our focus is on using simple visual methods that can also be used for people with cognitive and communicative problems. We do this in different settings: home care, care for disabled people, and nursing home care.